Providence Speech and Hearing Center Selects Chart Links Rehabilitation Software for 25 Therapists

September 29, 2009 · Posted in audiology, Documentation, occupational therapy, Speech Therapy, Workflow · Comment 

Chart Links, a provider of rehabilitation workflow management software, announces the selection of its electronic therapy documentation and scheduling system by a team of 25 audiologists, speech therapists and pediatric occupational therapists at Providence Speech and Hearing Center, a not-for-profit leading provider of services to the speech and hearing impaired of Orange County, California. The software implementation will include functionality for electronic therapy documentation, cross-discipline therapy scheduling, referrals, insurance authorizations and charges. It also includes a patient demographic and billing interface to the existing practice management system.

“Our mission is to enrich life through the gifts of speech and hearing,” says Linda H. Smith, CEO of Providence Speech and Hearing Center. “Because of the efficiencies we’ll gain by automating our administrative and clinical workflows with Chart Links, we’re projecting an increase in patient load and a drastic reduction in our wait list of 1000 patients, all of whom are children.”

In 2008, Providence provided services to more than 21,000 people. Approximately 80% of Providence Speech and Hearing Center’s work is dedicated to low-income patients who are either uninsured or underinsured.

“We selected Chart Links over other systems because it was built for therapists practicing in an outpatient setting,” says Smith. “By enhancing their productivity, we expect to increase our time spent with patients and improve outcomes.”

Chart Links software streamlines all of the daily tasks associated with a patient’s physical therapy, occupational therapy, speech language pathology, or audiology visit. The software manages adult and pediatric therapy treatment by automating evaluations, flow sheets, plans of care, progress notes, patient education, and clinical correspondence. It also manages payer compliance, provider reimbursement, outcomes reporting, administrative functions, business intelligence and enterprise productivity.

About Chart Links, LLC
For 15 years, Chart Links has developed rehabilitation software that automates workflow for referrals, insurance authorizations, cross-discipline scheduling, documentation, charges, and more. Chart Links allows medical rehabilitation facilities to be more efficient and to provide a higher quality of care by delivering results in the areas of compliance, outcomes, analytics and revenue.

About Providence Speech and Hearing Center
Founded in 1965 by Sister Margaret Anne Inman Ph.D., Providence Speech and Hearing Center is the leading service provider to the speech and hearing impaired of Orange County, California. With over 40 years of experience, Providence has grown from a one room house to a multi-million dollar non-profit organization. Providence served over 21,000 appointments in 2008 to over 3,200 unique patients. They offer a full array of speech and hearing services for children and adults alike; and, because they believe everyone deserves the gifts of speech and hearing, they accept most major insurance companies and medical groups as well as providing grants, scholarships and financing options for patients from low-income families. http://

Ann W. Kummer to Speak about Speech Therapy Software at ASHA

November 18, 2008 · Posted in Compliance, Documentation, Scheduling, Speech Therapy, Workflow · Comment 

We’re happy to announce that Ann Kummer, PhD, CCC-SLP, ASHA-F, will speak at the 2008 Annual American Speech-Language-Hearing Association (ASHA) Convention on November 22, 2008 in Chicago, IL from 8-9am. The presentation, entitled “It’s Not IF You’ll Computerize, It’s WHEN and HOW,” will cover 10 things that speech-language pathology (SLP) clinics should consider when evaluating speech therapy software to automate their documentation and administration. Dr. Kummer is the Senior Director of Speech Pathology at Cincinnati Children’s Hospital Medical Center (CCHMC) and Professor of Clinical Pediatrics at the University of Cincinnati Medical Center.

“More than a decade ago, we embarked upon a mission to reduce the documentation and administrative demands within our organization,” says Dr. Kummer.  “Today, we leverage information technology to automate our processes, streamline workflow, reduce billing errors, increase coding compliance, and improve the quality, consistency and turn-around time of our documentation.”

In 1995, Dr. Kummer chose Chart Links Rehab Software to meet the unique documentation needs of a speech pathology department that couldn’t be met with a generic clinical documentation or electronic medical records system. Within a year of launching the system, the Speech Pathology Department at Cincinnati Children’s started realizing the benefits of automation, which included:

  • 1-2 hours of increased billed time per week per full-time equivalent therapist
  • Increased reimbursement resulting from consistent processes
  • Decreased support staff costs
  • Improved net revenues
  • Improved staff and patient satisfaction

The cost reductions in computerizing the documentation and administrative processes continue to deliver a financial return to the organization each year.

Dr. Kummer’s department has been computerized with Chart Links Rehab Software since 1995. She is the author of Business Practices: A Guide for Speech-Language Pathologists published by ASHA.  She is also the author of Cleft Palate and Craniofacial Anomalies: Effects on Speech and Resonance published by Delmar Cengage Learning, 2 Edition (July, 2007).

To learn more about Chart Links’ Rehab Software, visit booth #962 at the American Speech-Language-Pathology Association (ASHA) Annual Convention in Chicago, Illinois on November 20-22, 2008, call 888.369.0707, or visit our website.