Article About Chart Links Published in Rehab Management Magazine

An article summarizing how Chart Links Rehabilitation Software streamlined the clinical and financial operations of an outpatient rehab practice recently got published in the Jan/Feb 2011 Rehab Management magazine.  Read the full article below or link to it here.

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Implementing Solutions

by Andrea Marchi, PT, MBA, CSCS

EMR streamlines rehab practice’s clinical and financial operations.

Many therapists are considering the implementation of electronic medical record (EMR) solutions, but hesitate on making the purchase because they aren’t sure exactly how the technology will help their practice.

Our practice had the same concern initially, so we thoroughly evaluated the areas where an EMR could improve our business. It was quickly apparent that paper-based processes had a stranglehold on our practice. We suffered from many of the challenges other practices experience, such as: misplaced patient records; incomplete, untimely documentation impacting the billing process or regulatory compliance; productivity and financial performance data that was several months old by the time it was compiledWith the industry steadily moving toward widespread adoption of EMRs, we wanted to get ahead of the curve. Our facility, HealthPoint Rehab, which is affiliated with Southeast Hospital, handles about 33,600 patient visits annually out of two outpatient rehabilitation centers located in Cape Girardeau and Jackson, Mo.

There are numerous EMRs designed for physician practice specialties, but few that address the specific needs of rehab centers. We found a system designed to accommodate our team of 25 therapists engaged in physical, occupational, speech, and specialty therapies. Our system automates workflow for cross-discipline scheduling, referrals, insurance authorizations, clinical documentation, charges, and more. It includes Health Level 7 (HL7) interfaces to our hospital information system for effortless exchange of data. Most importantly, it supports our efforts to comply with professional standards while running an efficient business.

After a comprehensive system selection process, we implemented a software system in January 2009. The following information details how the technology has helped our organization over the past 2 years.

The biggest benefit we immediately noticed was the timely documentation of patient treatments. We have desktop computers installed within private exam rooms and laptop carts in our open gym spaces. Most of our therapists complete the treatment notes during the patient visit, while others finish after the visit.

In contrast, it took us much longer to get our initial evaluation paperwork to the physicians’ offices when we relied on dictation, transcription, and snail mail. We used to employ a full-time transcriptionist, but we have since eliminated the position and use the system’s faxing software to electronically fax our documentation to the physicians.

The structure of our daily notes within the software system has allowed our therapists to document procedures in a very clean and concise format. Another benefit is that our software system can ensure compliance with insurance regulations and therapy standards. During the documentation process, the system alerts therapists if they do not complete sections of the note that are necessary to comply with requirements from Medicare and The Joint Commission.

Using the EMR has helped us improve our billing process. Since charts are electronic and always available to the billing specialists when they need them, we complete our billing in a much more timely manner. We no longer waste time searching for the paper chart.

Unlike most EMRs, our rehab-specific solution has therapy-based billing capabilities built right into it. Correct coding initiative (CCI) edits built into the system help prevent errors that can result in returned claims or rejections from payors. The latest CCI edit table is automatically downloaded into the charge table, so we are always working from the most current version. Our system automatically reviews charges as they are being entered and alerts users if charges are improperly grouped or are missing modifiers. Using the system gives us the confidence that we are doing our billing correctly the first time, so we don’t have to worry about rebilling later in order to fix errors.

Further assisting our billing efforts is an interface that connects the system to the Meditech hospital information system at Southeast Missouri Hospital. The interface allows the systems to exchange information for billing and results, as well as admission, discharge, and transfer data. The result is a reduction in duplicate data entry.

TRACKING CAPABILITIES

The tracking capabilities of the EMR also help with compliance, especially when it comes to ensuring that physicians sign plans of care following initial patient evaluations. The system’s reporting capabilities enable therapists and front-office workers to easily view all plans of care that have not been signed by physicians, which helps accelerate follow-ups. And in cases where physician signatures have not been obtained, it tracks the number of times the plan of care was faxed by the system to a physician for signature. This tracking capability helps rehab clinics demonstrate their due diligence in trying to obtain signatures, which is Medicare compliant.

Prescriptions for therapy are also tracked. Upon receiving a physician’s prescription for therapy, it is entered into the system along with the number of visits that are prescribed or allowed by insurance. It also reports patients who have prescriptions that are about to expire, so the front-office can ensure we continue to treat patients with a current prescription.

A simple-to-use ad hoc analysis tool enables us to analyze practice trends, develop universal metrics, measure long-term changes, and gather operational decision-support data. Using the EMR’s analytics package, we have been able to analyze cancellation rates by patient type, determine our top referral sources by physician or physician group practice, track the number and type of CPT code charges, as well as proactively monitor staff productivity.

For example, by using the analytics module, we discovered that pediatric speech patients had the highest number of visit cancellations. Each cancellation negatively impacts our revenue and therapist productivity, so we developed new cancellation policies—applied to all patient types—to help curb the problem. By making patients aware of the new policy, we have been able to decrease our cancellation rate from 18% to 13%.

We also use the analytics module to track therapist productivity based on hours worked and units billed. In the past, we had one of our secretaries compile data to measure therapist productivity, but the process was cumbersome, and results were not available for 2 to 3 months after the time frame measured. Now, productivity is calculated weekly, so therapists can proactively monitor their productivity, which has been a wonderful management tool.

Another area we monitor with the analytics module is tracking referral sources. We can see exactly which physicians and physician clinics refer the most patients to us, which guides us in building relationships and growing our business.

The productivity of our front-office has been greatly improved by using the new system’s electronic scheduling capabilities. Now, scheduling is easy; as information can be clicked, dragged, copied, and pasted rather than entered manually. Also, scheduling multiple visits can be done all at once instead of creating individual appointments.

Front-office productivity is further enhanced by the system’s automated paging capabilities. Upon patient check-in, the system automatically sends an alphanumeric page to the corresponding therapist to let them know that the patient has arrived. Previously, the receptionist manually dialed the therapist’s numeric pager and during busy periods, it would be several minutes following the patient’s arrival before the secretary was able to send the page. In a business that bills based on time and units, a 3- to 5-minute delay can be the difference of billing an additional unit of service. In that regard, something as simple as automated paging may eventually lead to increases in revenue for us.

The EMR we selected has complemented our workflows and helped our practice improve productivity and documentation.

The most vital component to our successful EMR usage is that we selected a solution designed to operate in our business environment. The system’s rehab-specific capabilities allow our practice to automate the processes that matter most to our business. After using the solution for nearly 2 years, we can’t imagine doing our jobs without it.


Andrea Marchi, PT, MBA, CSCS, is the rehab manager at Southeast Missouri Hospital, HealthPoint Rehab, Cape Girardeau, Mo.

Tuomey Healthcare System’s Outpatient Rehab Services Implements Chart Links Rehabilitation Software

Chart Links, a provider of rehabilitation workflow management software, announces the implementation of its electronic therapy documentation and scheduling by 15 therapists at Tuomey Healthcare System’s Outpatient Rehab Services.

Rehab Services is a leading provider of outpatient physical therapy, occupational therapy, sports medicine, cardiac rehabilitation, developmental pediatrics, audiology and speech therapy in South Carolina. Located in the Tuomey Medical Park, Rehab Services includes physical therapists, occupational therapists, physical therapy assistants, certified athletic trainers, therapy technicians and administrative staff. The facility treats 150-200 patients per day.

“We researched systems for about a year,” says Jerry Shadbolt, M.Ed., ATC and Outpatient Clinical Manager. “We found Chart Links to be the most user-friendly and modifiable to meet our needs. Our goal was to make our clinicians as efficient and productive as possible by ridding ourselves of the paper. Chart Links is a flexible program offering us a variety of documentation templates — from pediatrics to ortho to spine.”

Chart Links software streamlines all of the daily tasks associated with a patient’s physical therapy, occupational therapy, speech language pathology, or audiology visits. The software manages adult and pediatric therapy treatment by automating evaluations, flow sheets, progress notes, patient education, clinical correspondence, and plans of care. It also manages payer compliance, provider reimbursement, outcomes reporting, administrative functions, business intelligence and enterprise productivity.

“From a management perspective,” says Shadbolt, “Chart Links keeps our clinicians compliant and accountable. We now have fewer incomplete documents at the end of the day. And, when it comes to reporting, there will be less of a ‘beastly effort’ to gather data and measure productivity. Overall, I give the product a high grade.”

Affiliated with 301-bed hospital Tuomey Regional Medical Center, Rehab Services has also implemented an interface from MEDITECH, the hospital’s information system, to Chart Links. Components of the interface include registration and billing data.

“Management of authorizations is one area that has greatly improved,” says Renee Brown, Office Manager. “We used to depend on the manual tracking efforts of our therapists and staff. Now, authorizations are automatically tracked in the system.”

About Chart Links, LLC
For over 15 years, Chart Links has developed rehabilitation software that automates workflow for referrals, insurance authorizations, cross-discipline scheduling, documentation, charges, and more. Chart Links allows medical rehabilitation facilities to be more efficient and to provide a higher quality of care by delivering results in the areas of compliance, outcomes, analytics and revenue. For more information about Chart Links, visithttp://www.chartlinks.com

About Tuomey Healthcare System’s Rehab Services
Tuomey’s Rehab Services team works every day to deliver personalized rehabilitation plans to help patients optimize their potential for good health. With an on-site physician, complete range of rehab services, world-class equipment and a team of rehab specialists, the rehab program is recognized as the finest and most comprehensive in the region. Tuomey rehab programs include physical therapy, occupational therapy, sports medicine, cardiac rehabilitation, developmental pediatrics, audiology and speech therapy.  For more information, go to http://www.tuomey.com/facilities/tuomeymedicalpark.aspx

TherapyTimes.com Features Margaret Mary Community Hospital’s Implementation of Rehab EMR

In a recently-published article entitled “Providing a New Connection: Margaret Mary Community Hospital (MMCH) Launches Innovative EMR Solution,” TherapyTimes.com featured the success story of one of Chart Links’ customers from Batesville, IN.

MMCH runs an off-site Outpatient Rehabilitation Center that handles more than 15,000 patient visits annually. The rehab facility employs 21 therapists providing physical, occupational, and speech therapies.  The story covers their transition from paper-based to electronic therapy scheduling as well their transition from and existing therapy documentation tool to Chart Links.

MMCH currently uses Chart Links Rehabilitation Software as its end-to-end, niche-specific software solution that ensures documentation accuracy, improves workflow, saves time, streamlines scheduling and generally makes life easier for a totally rehab-focused facility.

Read the full article at TherapyTimes.com.

Physical Therapy Software Perspectives

September 10, 2010 · Posted in Analytics, Documentation, Scheduling · Comment 

In their August issue, Physical Therapy Products interviewd physical therapists across the country about the business software they utilize.  Chart Links’ user Andrea Marchi, PT, MBA, CSCS from Southeast Missouri Hospital’s HealthPoint Rehab in Cape Girardeau, MO participated in the interviews.  Here is what Andrea, the Rehab Manager at this two-location, hospital-based outpatient facility had to say about Chart Links rehabilitation software:

What led you to choose software from this company?  Ultimately, we chose ChartLinks for the customization opportunities to best suit our wide range of specialties and disciplines. ChartLinks was able to best fit our needs.  [For more information, go to http://www.chartlinks.com/]

What improvements have you seen in daily practice as a result of implementing this software?  We have heightened awareness of our trends and reporting for better practice management. Scheduling, especially multidiscipline appointments, is easier and more efficient. Our therapists’ documentation is timelier.  [For more information, go to http://www.chartlinks.com/therapy-scheduling.html and/or http://www.chartlinks.com/therapy-documentation.html]

What advice do you have for PTs who are currently in the market for new business software?Choose a system that will be end-user friendly and provides excellent customer support after go-live.  [For more information, go to http://www.chartlinks.com/services.html]

What is the best feature of this software?  ChartLinks’ has improved our daily efficiency, compliance, and business management. ChartLinks’ Analytics system sets it apart from the competition. With Analytics, we can easily create customizable reports.  [For more information, go to http://www.chartlinks.com/analyzedata.html]

What was the implementation process like for this software?  Chartlinks’ staff coached us weekly for approximately 8 months. Prior to go-live, we spent two weekends transitioning our documentation/schedule to electronic records followed by transition time for our therapists before returning them to a more typical workload.  [For more information, go to http://www.chartlinks.com/services.html]

Are you interested in “diving in” to a comprehensive workflow management system for outpatient therapy management?  Contact Chart Links at http://www.chartlinks.com/contact.html

Providence Speech and Hearing Center Implements Chart Links Electronic Therapy Documentation

Patients and Staff at Providence Speech and Hearing Center embrace and applaud the new and efficient electronic system

Chart Links, a provider of rehabilitation workflow management software, announces the implementation of its electronic therapy documentation and scheduling system by a team of 25 audiologists, speech therapists and pediatric occupational therapists at Providence Speech and Hearing Center, a not-for-profit and leading provider of services to the speech and hearing impaired of Orange County, California.

“The government is promoting the advancement of information technology to cut costs in the healthcare industry,” says Linda H. Smith, CEO of Providence Speech and Hearing Center. “By implementing Chart Links’ electronic medical record at Providence, we’re an active participant in that cost-cutting initiative. As healthcare continues to reform, Providence will be technically equipped to better service its patient population.”

Providence served over 29,000 appointments in 2009 to over 5,659 unique patients.

“The implementation has allowed Providence to gain efficiencies and see more patients, as well as to gather and monitor our clinical outcomes,” says Smith.

“The staff here at Providence has responded well to the transition and is looking forward to even more advantageous results in the coming months.”

Chart Links software streamlines all of the daily tasks associated with a patient’s physical therapy, occupational therapy, speech language pathology, or audiology visits. The software manages adult and pediatric therapy treatment by automating evaluations, flow sheets, progress notes, patient education, clinical correspondence, and plans of care. It also manages payer compliance, provider reimbursement, outcomes reporting, administrative functions, business intelligence and enterprise productivity.

About Chart Links, LLC
For over 15 years, Chart Links has developed rehabilitation software that automates workflow for referrals, insurance authorizations, cross-discipline scheduling, documentation, charges, and more. Chart Links allows medical rehabilitation facilities to be more efficient and to provide a higher quality of care by delivering results in the areas of compliance, outcomes, analytics and revenue. For more information about Chart Links, you may access their web site at: http://www.chartlinks.com

About Providence Speech and Hearing Center
Founded in 1965 by Sister Margaret Anne Inman Ph.D., Providence Speech and Hearing Center is the leading service provider to the speech and hearing impaired of Orange County, California. With over 40 years of experience, Providence has grown from a one room house to a multi-million dollar non-profit organization. Providence served over 21,000 appointments in 2008 to over 3,200 unique patients. They offer a full array of speech and hearing services for children and adults alike; and, because they believe everyone deserves the gifts of speech and hearing, they accept most major insurance companies and medical groups as well as providing grants, scholarships and financing options for patients from low-income families.  http://www.pshc.org

HealthPoint Rehab Chooses Chart Links as its EHR

HealthPoint Rehab (www.healthpointplaza.com), a service of Southeast Missouri Hospital, comprises two outpatient rehabilitation centers located in Cape Girardeau and Jackson, Missouri. Combined, the centers employ 25 therapists engaged in physical, occupational, speech and specialty therapies including orthopedic, neurological, myofascial and lymphedema. The two centers handle about 33,600 total patient visits annually.

Realizing the inexorable trend toward electronic medical records, the HealthPoint management team decided to abandon its paper-based system and make a comprehensive search for an advanced electronic solution.

“We knew the need for EMR was coming,” said Andrea Marchi, PT, MBA, CSCS, HealthPoint rehab manager. “We wanted to get ahead of the curve and have plenty of time to make the right decision. That’s when we began a search that led us to Chart Links – a choice we couldn’t be happier with.”

Chart Links offered a product customizable to HealthPoint’s suite of multi-discipline therapeutic services. “We needed a system that could effectively address and document our many different specialty areas and Chart Links was the only one that had this capability.”

A Compliant Documentation Process

Chart Links Rehabilitation Software is driven by major accreditation, professional, information technology and security standards. It supports compliance with JCAHO, CARF, AOTA, APTA, HIPAA and other rehabilitation professional standards. The system’s documentation helps ensure compliance with Medicare Correct Coding Initiative (CCI) Edits, modifiers and time tracking.

Marchi feels more at ease with proper documentation compliance. “Our compliance is virtually guaranteed because, in a progress note or evaluation section, Chart Links prompts for JCAHO and Medicare documentation in a way that you cannot miss or ignore.”

Unlike paper forms unable to force standards compliance, Chart Links’ electronic forms do not accept signatures without fulfillment of all required standards.

Better Business Decisions with Analytics

Chart Links Analytics allows managers to make informed business decisions through a simple-to-use ad hoc analysis interface that can analyze practice trends, develop universal metrics, measure long-term changes, and gather operational decision-support data.

“What could be a monumental task, taking weeks to accomplish by having to manually track and assemble mountains of data now is as simple as jumping into the system, defining your parameters and – click – up comes the data,” said Marchi. “It’s easy to read and understand. You don’t need any assistance from IT to make this happen. Chart Links Analytics is simply awesome.”

HealthPoint uses Chart Links Analytics for generating statistics for its annual report and as a basis to make good business decisions. Analytics allows HealthPoint, for example, to analyze visits (by location, by therapist, by time-period, etc.), dissect referrals, or scrutinize cancellation rates. “Chart Links Analytics helps us to stay ahead of the game, so we can make better decisions and not be reactive to what has already happened,” observed Marchi.

Routine Tasks Greatly Improved

Marchi also cites the user-friendly Chart Links scheduler as a key benefit. She notes that you can see all you need to see on one screen. Users can sort information by discipline or selected providers, or take a patient and click and copy for 15 visits instead of making 15 individual appointments. “The front desk has nothing but good things to say about the Chart Links scheduler,” remarked Marchi.

Chart Links Customer Service as Outstanding as its Technology

HealthPoint has found that the Chart Links solution extends into exceptional customer service. “The customer service we have received has been fantastic,” said Marchi. “There was no sense that, once we went live, ‘you’re on your own.’ Chart Links doesn’t operate that way. They don’t put limits on customer service. We feel we can call on them anytime. Chart Links consistently delivers on all counts.”

Therapy Scheduling in Outpatient Rehab Facilities

March 7, 2010 · Posted in Scheduling, Workflow · Comment 

The day begins and ends with a simple appointment. But, in outpatient rehabilitation facilities, the therapy scheduling process is not always so simple, is it?

You know what it takes — scheduling across multiple locations for multiple days with multiple providers often in multiple therapy disciplines. You need not only to book, but to double book and triple book when things get a little hectic – not to mention staggering, recurring, canceling, and re-booking missed therapy appointments.

From bump lists to wait lists – you see it all. Let’s face it, rehabilitation scheduling is complex.

The Chart Links Scheduler — complete with rehabilitation templates — is built to ensure that patients are appropriately slotted to see who they need, when they need them, with the right resources, in the right place. Scheduling activities for patients and classes/groups with providers, equipment, locations and user-defined resources are supported.

Unlike other general medical schedulers, Chart Links has designed its scheduler around the needs of medical rehabilitation facilities. Inherent in the scheduler is the ability to schedule by cross-discipline. There is also an ability to schedule the patient with multiple therapists or resources in one easy-to-use feature (i.e., PTA with PT, OTA with OT, speech therapist with audiologist, or audiologist with hearing/screening booth and with audioscope).

To learn more about therapy scheduling through Chart Links, click here.

Therapy Scheduling in Outpatient Rehab

July 21, 2009 · Posted in Scheduling, Workflow · Comment 

The day begins and ends with a simple appointment. But, in outpatient rehabilitation facilities, the appointment scheduling process is not always so simple, is it?

Outpatient therapy scheduling often requires appointments across multiple locations for multiple days with multiple providers in multiple disciplines. You need not only to book, but to double book and triple book when things get a little hectic – not to mention staggering, recurring, canceling, and re-booking missed appointments.

At Chart Links, we understand rehabilitation scheduling. We’ve been there, we’ve done it, and we’ve built a tool that can manage it.

The Chart Links Scheduler — complete with rehabilitation templates — is built to ensure that patients are appropriately slotted to see who they need, when they need them, with the right resources, in the right place. Scheduling activities for patients and classes/groups with providers, equipment, locations and user-defined resources are supported.

For more information about our outpatient rehabilitation therapy scheduler, go to our scheduling feature web page.

Therapy Documentation Software Return On Investment

January 5, 2009 · Posted in Compliance, Documentation, Reimbursement, Scheduling, Workflow · Comment 

When it comes to automating therapy documentation, funding is one of the biggest challenges outpatient rehab facilities face.

If you’re struggling to make a compelling business case for electronic medical records to your hospital board of directors, consider all of the operational areas that will yield quantifiable results.  As you build your case, marry up metrics to timeframes as a part of your formula for return on investment.

Efficiency Improvements

When you automate therapy appointments, appointment reminders, referral management, authorization tracking, evaluations, plans of care, progress notes,  flow sheets, and more; information can be called up and acted on almost immediately.  List out and quantify all of the administrative task time this saves.  Consider improvements in communications alone as it relates to time spent on referrals, authorizations and appointment reminders.    The staff productivity gained allows for major improvements in therapist work flow which, over time, allows more patients to be seen in the same amount of time.

Cost Savings

One of the greatest cost savings brought by electronic therapy documentation is the elimination of transcription costs.  Because therapists enter clinical documentation directly into the system, traditional paper-based methods are greatly reduced, if not eliminated.  Determine your current cost per therapist or per page for transcription.  Estimate, conservatively, a reduction in transcription costs.  This will likely be one of the most significant contributors to your overall cost savings with an electronic therapy documentation system.  Don’t forget to consider other paper chart costs in the ROI equation:

  • supplies for creating and storing charts (from folders, stickers and dividers to cabinets)
  • labor expenses for managing chart pulls, filing and audits
  • copying expenses for documentation to attorneys, payers and physicians

Revenue Enhancements

Electronic therapy documentation opens new doors for driving revenue that should be considered as a part of return on investment.  Consider how much more compliant, complete and accurate documentation becomes when it has the checks and balances of automation.  Coding levels and claim errors correlate directly to documentation of the encounter.  When therapy documentation occurs electronically, therapists report greater confidence levels as it pertains to Correct Coding Initiative (CCI) Edits, Medicare time tracking (or the eight minute rule), authorization tracking, and other compliance issues that can help or inhibit proper reimbursement.  Consider improvements in billing accuracy as a part of your ROI analysis.

Quality Improvements

Some of the less tangible returns of electronic therapy documentation include quality.  In most cases, electronic documentation allows for quicker, more legible, better organized and more comprehensive patient documentation overall.  Across the outpatient rehab facility, automation standardizes clinical documentation, reducing inconsistencies in structure,  poor handwriting, and lag time in documentation and approvals.  Patient education sheets are readily accessible and up to date.  Plan of care reports are auto-generated from the evaluation, able to be monitored, electronically signed, and faxed from the desktop.  These and many other improvements in quality should be considered in ROI.

Summary

In an outpatient setting, electronic therapy documentation impacts both the therapist and staff productivity.  A good business case for return on investment should focus on

  • efficiency improvements
  • cost savings
  • revenue enhancements
  • quality improvements

If you need help putting together your Return on Investment business case for an electronic therapy documentation system, please contact us.

Ann W. Kummer to Speak about Speech Therapy Software at ASHA

November 18, 2008 · Posted in Compliance, Documentation, Scheduling, Speech Therapy, Workflow · Comment 

We’re happy to announce that Ann Kummer, PhD, CCC-SLP, ASHA-F, will speak at the 2008 Annual American Speech-Language-Hearing Association (ASHA) Convention on November 22, 2008 in Chicago, IL from 8-9am. The presentation, entitled “It’s Not IF You’ll Computerize, It’s WHEN and HOW,” will cover 10 things that speech-language pathology (SLP) clinics should consider when evaluating speech therapy software to automate their documentation and administration. Dr. Kummer is the Senior Director of Speech Pathology at Cincinnati Children’s Hospital Medical Center (CCHMC) and Professor of Clinical Pediatrics at the University of Cincinnati Medical Center.

“More than a decade ago, we embarked upon a mission to reduce the documentation and administrative demands within our organization,” says Dr. Kummer.  “Today, we leverage information technology to automate our processes, streamline workflow, reduce billing errors, increase coding compliance, and improve the quality, consistency and turn-around time of our documentation.”

In 1995, Dr. Kummer chose Chart Links Rehab Software to meet the unique documentation needs of a speech pathology department that couldn’t be met with a generic clinical documentation or electronic medical records system. Within a year of launching the system, the Speech Pathology Department at Cincinnati Children’s started realizing the benefits of automation, which included:

  • 1-2 hours of increased billed time per week per full-time equivalent therapist
  • Increased reimbursement resulting from consistent processes
  • Decreased support staff costs
  • Improved net revenues
  • Improved staff and patient satisfaction

The cost reductions in computerizing the documentation and administrative processes continue to deliver a financial return to the organization each year.

Dr. Kummer’s department has been computerized with Chart Links Rehab Software since 1995. She is the author of Business Practices: A Guide for Speech-Language Pathologists published by ASHA.  She is also the author of Cleft Palate and Craniofacial Anomalies: Effects on Speech and Resonance published by Delmar Cengage Learning, 2 Edition (July, 2007).

To learn more about Chart Links’ Rehab Software, visit booth #962 at the American Speech-Language-Pathology Association (ASHA) Annual Convention in Chicago, Illinois on November 20-22, 2008, call 888.369.0707, or visit our website.

Appointment Reminders for Speech Therapy

August 13, 2008 · Posted in Scheduling · Comment 

ADVANCE for Speech-Language Pathologists and Audiologists wrote about how Chart Links Integrates Reminders into Therapy Software.  This functionality will allow speech therapists, physical therapists, occupational therapists and audiologists to reduce patient no-shows.  The software, based on patient preferences, will notify the patient of their scheduled appointment either by email, telephone, or text message (SMS).

Therapy Patient Appointment Reminders

July 31, 2008 · Posted in Scheduling · Comment 

Chart Links has partnered with mBox USA, Inc., a mobile phone application provider and maker of AutoRemind(tm), to develop an integrated appointment reminder system for Chart Links Rehabilitation Software.  The solution will reduce therapy appointment no-shows by sending text message (SMS), voice call, and email reminders to patients based on their communications preferences.

“An integrated and automated solution for therapy appointment reminders will help the rehabilitation facility decrease missed appointements while eliminating the high cost of manual processes,” says Ron Miller, M.D., Chart Links President and Chief Medical Officer.  “The solution will integrate seamlessly within our workflow management solution.  Increased attendance rates translate into revenue, improved patient outcomes, and improved patient communication.”

Read our press release on patient appointment reminders.

Article: Carle Clinic Ahead of Schedule

July 28, 2008 · Posted in Documentation, Scheduling, Workflow · Comment 

Lindie Peters, a physical therapist at Carle Clinic, was recently published in ADVANCE for Directors in Rehabilitation, Vol. 17, Issue 7, Page 60, Products At Work.  The article is entitled “Ahead of Schedule:  Chart Links improves efficiency and accuracy for busy clinicians.”

The article covers how physical therapists at Carle Therapy Services use Chart Links Rehabilitation Software to document evaluations, treatments, and plans of care for doctor authorizations.  The solution has allowed them to reduce errors and redundancy by interfacing scheduling, documentation and charge entry.

Carle  Therapy Services is affiliated with 305-bed Carle Foundation Hospital.  They have more than 120 clinicians generating up to 90 care plans each day.

To learn even more about Carle Therapy Services, read their Customer Case Study online.

Version 5 of Outpatient Rehabilitation Software Released

Chart Links has launched version 5 of its outpatient rehabilitation workflow management and clinical documentation product.  The therapy software release includes features like flow sheet documentation, a fresh user interface, enhanced time tracking and patient appointment reminders.

“We’re proud to release technology that further enables medical rehabilitation practitioners to improve patient care, measure clinical outcomes and be more efficient,” says Ron Miller, M.D., President and Chief Medical Officer of Chart Links.  “We’re committed to developing comprehensive solutions that meet the complex and cross-disciplinary workflows of outpatient rehab care.”

Chart Links Rehabilitation Software is used in charting patient progress for physical therapy, occupational therapy, speech-language pathology and audiology.  It handles the entire outpatient rehabilitation workflow including scheduling, insurance authorization, referral management, treatment documentation, charges, outcomes, reporting and compliance.

Read our press release about Version 5 of Chart Links Rehabilitation Software.

Version 5 to Launch in June

Chart Links is advancing its product offering.  With a new management team in place and a renewed focus on software enhancement, our interface will be fresh, our workflow management capabilities broader, and our rehabilitation-specific content deeper.

The new version will better meet the demands scheduling, documenting patient care, driving revenue and reporting outcomes for multi-disciplinary therapy care in an outpatient setting.

Features of the new therapy software will include:

  • flow sheet documentation
  • a new user interface
  • enhanced Medicare Time Tracking features
  • automated patient appointment reminders

Watch for a release in the coming month.

Article: Chart Links Improves Workflow

February 23, 2008 · Posted in Documentation, Scheduling, Workflow · Comment 

Karen Deeter, Director of Operations at the Columbus Speech & Hearing Center, was recently published in ADVANCE for Speech-Language Pathologists & Audiologists, Vol. 18, Issue 8 in an article entitled “Chart Links Improves Workflow.”

The article covers how Columbus Speech & Hearing Center searched for and implemented a system, Chart Links Rehabilitation Software, that specifically met their needs for speech and hearing clinical documentation and workflow management.

Columbus Speech & Hearing Center serves nearly 10,000 people annually. The center provides audiology and hearing aid services, speech-language pathology, occupational therapy, a Comprehensive Program for the Deaf, and job placement for adults with disabilities, including those who are deaf, hard of hearing, and deaf-blind.

For more information about how Chart Links creates workflow efficiencies for Columbus Speech & Hearing, read their full case study.