Rehab Software Questions and Answers
Jim Hammer, COO of Chart Links, was recently invited to participate in a PT business tools software roundtable with editor of Physcal Therapy Products, Arati Murti. Here are a few of the questions and answers that were exchanged:
What specific business areas should PTs evaluate when deciding on what software will help them the most in managing their practice?
Hammer: A system investment will yield the highest return when it is a full workflow management system. A high administrative return on investment comes through scheduling, appointment reminders, and referral/authorization management. A high financial return on investment comes through payor-compliant documentation and denial management tools. A high clinical return on investment comes through a standardized documentation module that is deep and rich with relevant content.
What are the biggest mistakes PTs should avoid in terms of practice-management software?
Hammer: In the purchasing phase, the biggest mistake is not conducting the proper due diligence in evaluating systems and vendors. In the implementation phase, the biggest mistake is skimping on implementation services, especially contracting with a vendor that does not provide professional project-management and/or one-on-one training during implementation. In the support phase, the biggest mistake is partnering with a start-up or inexperienced vendor that does not have the resources to support and maintain the software long-term.
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